Receptionist, GEMS Cambridge International School Abu Dhabi, United Arab Emirates

This  school is based in Abu Dhabi, United Arab Emirates and is looking for a Receptionist.

Key Accountabilities:

Main Duties:

• Deliver high-quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Maintain a strong knowledge of key information about the Academy.
• Offer guidance and assistance to parents through the student registration and admission process during the initial inquiry stage.
• Provide general clerical/administrative support (e.g., updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence).
• Undertake word-processing and other IT-based tasks (e.g., database management, Excel, Internet research).
• Produce lists/information/data as required (e.g., class lists).
• Sort and distribute mail.

Specific Duties:

• Attend and participate in relevant meetings as required.
• Answer, screen, and forward incoming phone calls in a friendly and professional manner (following our standard telephone etiquette/protocol).
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Assist the Admissions team with in-bound and out-bound calls.
• Log admissions inquiries into the MIS database.
• Perform other clerical receptionist duties such as filing, photocopying, and printing.
• Arrange transportation for visitors when required.
• Provide accurate and comprehensive information about the school, including the curriculum, education levels, and tuition fees.
• Respond to telephone calls and inquiries courteously and direct calls to appropriate personnel using the Referral System.
• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.

Communications & Working Relationships:

• Internal: Students and school employees.
• External: All school visitors.

Qualifications, Experience & Skills:

Minimum Qualifications:

• High School Certificate/Diploma or Bachelor Degree Certificate.

Minimum Experience:

• A minimum of 2 years of experience in a customer-focused role in the region.
• Experience in the education field is preferred.

Job Specific Knowledge & Skills:

• Fluent English communication skills, both written and oral.
• Arabic speaker is preferable.
• Strong interpersonal skills to aid in daily contact with parents in a diverse multicultural environment.
• Excellent office management skills.

Safeguarding: Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.