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IT Support Technician

St. Catherine's British School

This school is based in Athens, Greece and is looking for an IT Support Technician

Reports to: Head of IT
Type of contract: Permanent, full time
Hours: 8am – 4pm which includes a 30-minute break, Monday – Friday inclusive.
Place of Work: Whole School

Position Overview:
The IT Support Technician reports to the Head of IT. The IT Support Technician assists in the the-day-to-day activities of the IT Department. The IT Support Technician supports all members of staff, students, and visitors.

Main responsibilities:

  • Primarily responsible for providing support to the end users, IT support will also be required to assist with the maintenance of computer systems and network of the school.
  • Installation of software, hardware setup and configuration, as well as diagnosing software and hardware faults are all required.
  • Monitoring of the helpdesk to provide prompt support to users while also providing basic skills on the usage of systems, software, and equipment that users will be provided with will play a large part of daily support.
  • This also includes supporting in the administration of user accounts and profiles involving password resets and sign in issues to various systems. The sourcing and ordering of supplies and parts is required.

Other duties include:

  • Asset inventory
  • Maintenance of hardware and network
  • Assist in and plan training, development and education for new software and hardware
  • Audio visual support
  • System administration support
  • Purchase order creation
  • While the above includes a description of the essential functions of the position, other duties may be assigned by
    the Head of IT.
     

Requirements for the Position

  • Ability to work in a team.
  • Ability to troubleshoot with a strategic, analytical approach.
  • Understanding of hardware/software troubleshooting.
  • Experience with Microsoft technologies
  • Understanding of IP networking, switches, and cabling
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