Front Office Assistant, International School of Zug and Luzern, Switzerland

This school is based in Zug, Switzerland and is looking for a Front Office Assistant.

The Front Office Assistant manages the reception area at the Zug Campus, serving as the primary contact for students, parents, teachers, staff, and suppliers. This role involves coordinating, organizing, overseeing, and performing daily clerical and administrative duties to ensure the smooth operation of the school.

Responsibilities:

Reception and Communication:

• Provide students with a point of contact.
• Update and maintain student attendance, files, and school databases to ensure accurate student details.
• Ensure security procedures are followed for student arrivals and departures.
• Update ISZL’s monitor displays with messages, current activities, and upcoming events.
• Provide general administrative support for the daily running of the Zug Campus.
• Update emergency preparedness documents.
• Perform various clerical tasks, including scheduling, maintaining records of school activities, creating labels, photocopying, typing, data input, sorting mail, sending letters and packages, making file folders, and answering emails.
• Manage petty cash for the Front Office.
• Provide verbal and written translations when required.
• Develop positive relationships with ISZL’s community members and represent the school positively.
• Manage ISZL’s main office email account.
• Produce official documents for local authorities and parents with student enrollment information.
• Screen telephone calls, enquiries, and requests, handling and forwarding them as appropriate.
• Greet and assist visitors, ensuring appropriate sheets are filled in and badges assigned.

Required and Preferred Qualifications/Experience:

• Excellent verbal and written communication skills in both English and German (additional languages are an advantage).
• Strong interpersonal skills and the ability to communicate with a wide variety of people.
• Exceptional customer service and problem-solving skills.
• Proficiency in using standard office suites such as Microsoft Office and Google Workspace, with demonstrated knowledge of database maintenance.
• Effective clerical, organizational, and time-management skills.
• Ability to maintain confidentiality at all times.
• Quick learner, able to use appropriate initiative, resourceful, reliable, detail-oriented, and versatile.
• Eager to take on new challenges and provide assistance as needed.
• Ability to manage multiple tasks concurrently and efficiently.
• Successful experience working effectively as part of a team.
• Ability to be self-directed and work with minimal supervision.

What We Offer:

• Generous holiday entitlement (5 weeks + additional time off with pay between Christmas and New Year’s).
• Paid insurance benefits (accident insurance + long-term sickness).
• Generous pension fund contributions.
• Professional development opportunities.
• Tuition discount.
• Social events.
• Flexibility.
• A modern, dynamic, and collaborative work environment.
• Open communication.
• Short decision-making processes.

Equal Opportunity: ISZL is an equal-opportunity employer, committed to inclusion and non-discrimination. We support the safety and care of all community members, including age; disabilities; ethnicity; gender; gender expression; gender identity; health needs; languages spoken; marital status; mental health; national origin; political affiliation; race; religion; sex; sexual orientation; and any additional characteristic protected under Swiss law.

Child Protection: ISZL is committed to the International Task Force on Child Protection screening and assessment practices for all hiring processes. We take our responsibility for safeguarding students against abuse and neglect seriously. All staff and adults associated with ISZL are expected to share this commitment and report any concerns regarding student safety or well-being immediately.